Updated New Student Orientation File

This file contains guidelines and regulations regarding classes and daily life. Registered new students are required to read it.

ACADEMIC AFFAIRS

CLASS HOURS & COMMENCEMENT

• Regular classes are held Monday to Friday from 08:00 to 17:00 and on Saturday from 08:50 to 11:15.
• Each class runs for 45 minutes with a 5-minute break. However, the 5th and 10th periods are only 40 minutes long. STUDENTS CANNOT REQUEST MAKEUP CLASSES FOR THE 5TH AND 10TH PERIODS.
• Classes begin on the morning of the day after your arrival. For example, students arriving on Sunday will start classes on Monday morning, while those arriving on Wednesday (arrival at Philippine airport and dormitory), regular classes begin on Thursday morning.

TEACHER, CLASS CHANGES

• Changes to Teachers and Subjects: Students may change classes and teachers EVERY WEDNESDAY AND THURSDAY. However, new students may request changes at ANY TIME WITHIN TWO WEEKS OF ADMISSION.
• Restrictions on Subject Changes: Subject changes may not be permitted for students enrolled in IELTS, Business English, and Intensive ESL programs. In particular, subject changes are not allowed for students enrolled in the IELTS Guarantee Program.

TEST & FEEDBACK

• PROGRESS TEST: Student progress is assessed every four weeks. The assessment is conducted in a manner that minimizes disruption to regular classes. Conducted on THE THURSDAY MORNING OF THE 4TH WEEK. This is followed by checking and review during classes on Friday.
• After the progress test, students receive a TOR (Transcript of Records). Official feedback and advice from the school are provided through the TOR.
• Students who are studying on a short-term basis do not need to take this test.
• WEEKLY TESTS cover patterns, vocabulary, and syntax to ensure relevance and usefulness for students in all courses. They are held from Monday to Thursday at 5:05 PM and last for approximately 20 minutes.
• IELTS / TOEIC MOCK TEST: IELTS and TOEIC students are evaluated through Mock Tests held EVERY SATURDAY, and error checking and problem-solving are conducted during class time.
• Based on test results and evaluations, students may receive feedback such as class placement adjustments or counseling, depending on their level progression.

IMPROVEMENT OF LEVEL/SCORE

• Our educational goal is to maximize students’ improvement in both level and test scores. To achieve this, we provide a range of support activities, including tests, feedback, counseling, monitoring, and, when necessary, mandatory self-study.
• ESL/Business/TOEIC Level/Score Progress: Refer to ACADEMIC GOAL.
• IELTS Score Progress: Refer to IELTS PLAN.

MANAGEMENT AUTHORITY

• Improving students’ academic levels is the responsibility of Academic Management. The management may take any appropriate actions within its authority to achieve this goal.
• In addition, Academic Management is responsible for implementing various measures to promote an oncampus EOP (English Only Policy) and to maintain a studious learning environment.
• If necessary, the management may change a student’s program or teacher.
• Penalties may be imposed on students who neglect their studies or disrupt school operations.

CLASS OPERATION

• 6-DAY-A-WEEK CLASS: Classes are provided 6 days a week, including Saturday classes. Saturday classes are mandatory for Sparta students, while they are optional for Semi-Sparta students.
• 19 DAYS OF CLASSES GUARANTEED PER MONTH: Our regular class schedule provides a minimum of 19 class days per month (from the 1st to the last day). However, this does not apply in December.
• CUSTOMIZED CURRICULUM: In most courses, learning content, teaching methods, and pacing can be adjusted to suit students’ needs or learning styles. However, the Sparta Course follows a fixed curriculum, and changes may not be possible.
• CLASS ACTIVITIES must be aligned with the student’ s level and the registered course. The following are activities performed by the teacher in the classroom, regardless of the course.
  • PREVIEW: Teachers must inform students in advance about the lesson content and details so they can prepare and study the relevant material beforehand.
  • CORRECTION: Teachers must correct students’ errors in expression, pronunciation, vocabulary, and grammar. This helps students feel that they have learned something in class.
  • DAILY HOMEWORK: Although requirements may vary depending on the student’s level or course, homework must be assigned daily. It is also important to check homework during the first 2–3 minutes of class.
  • REVIEW: While checking homework at the start of class, teachers should review the previous lesson and highlight key points. Teachers must ensure that important concepts remain in the students’ minds.

SPARTA’S OBLIGATIONS

• All IELTS courses, including IELTS Basic and Intensive ESL, must strictly comply with the following requirements:
  • RESTRICTIONS ON GOING OUT DURING WEEKDAYS.
  • ALL TESTS PARTICIPATION, INCLUDING WEEKLY AND MOCK TESTS.
  • EVENING CLASSES.
  • SATURDAY CLASSES
• IELTS course students must read the IELTS PROGRAM RULES. Target scores and required class activities are specified for each course.
• PROGRAM CHANGE: If a student finds it difficult to adapt to the strictly managed Sparta Program, they may switch to another Semi-Sparta course.
• Additionally, attendance and weekly levels/scores for these courses are strictly monitored, and mandatory SATURDAY SELF-STUDY (APPROX. 4 HOURS) may be imposed if necessary.

EVENING PROGRAM

Operational Guidelines

• The Evening Program is part of the Sparta Program, where weekday outings are restricted. Penalties may be imposed for absences.
• The structure of the Evening Program differs for Intensive ESL and IELTS students. IELTS students are required to complete participation by Friday evening.

Special Benefits

• Students in other courses, such as Regular ESL and TOEIC Regular, may also join the Evening Program at no additional cost.
• However, once enrolled, attendance is strictly required, and participation may be canceled in cases of unauthorized absence.

SATURDAY CLASS

Operational Guidelines

• Classes are broadly divided into ESL and IELTS. Business and TOEIC students are placed under ESL
• Classes are grouped according to student level. However, if fewer than 5 students enroll, classes may be combined with other levels.
• Class rotation is every 4 WEEKS, and class content changes accordingly

Mandatory Participation

• Intensive ESL, and all IELTS students including IELTS Basic are required to attend Saturday classes. Failure to attend may result in a penalty.
• For other courses, attendance is optional

TEXTBOOKS, HANDOUTS

• A designated textbook must be used for each subject. The class should consist of 70% textbook use and 30% handout printouts.
• Prior approval from Academic Management is required to use personal materials in class. Additionally, two sets of materials must be prepared, one for the student and one for the teacher.
• Starting in the second half of 2026, the main textbook will be replaced with an E-BOOK.
• Printer installed in the stages for 1:1 classes: Students may print handouts for class. However, please request paper for printing from the Academic Office.
• For short study periods (1–3 weeks), one textbook may be shared by two teachers. The units of the textbook must be divided appropriately.

ADDING OR SWITCHING CLASSES

• SWITCHING 2–3 GROUP CLASSES INTO A SINGLE 1:1 CLASS IS NOT ALLOWED.
• Adding a 1:1 class or switching from a group to a 1:1 class will incur a fee.
• IF A STUDENT’S LEVEL IS TOO LOW TO ADAPT TO GROUP CLASSES, THEY MAY BE ASSIGNED ONLY 1:1 CLASSES FOR UP TO 4 WEEKS. Two small-group classes may be considered equivalent to one 1:1 class. The decision regarding this rests entirely with Academic Management.

TEACHER RESERVATION

• If a student cannot be immediately assigned their preferred teacher, they may make a reservation.
• Students may reserve UP TO 3 TEACHERS, and they will be informed at the time of reservation when the selected teacher is expected to be assigned.

CLASSROOM ETIQUETTE

• MOBILE PHONES ARE NOT ALLOWED DURING CLASS. Please ask the teacher for understanding in case of exceptions.
  • Exceptions: (1) When receiving important business or health-related messages. (2) When using a mobile phone for dictionary purposes due to a severely low English level (101+ or lower).
• Personal matters should not be discussed in class. Do not ask questions about the teacher s personal information or private matters.
• Sensitive topics such as gender, race, politics, and religion are not covered in class.
• In group classes, you must respect the other students right to speak. You should not interrupt when other students are talking.
• You must follow the teacher s instructions in the classroom. If you have any objections to the teacher s instructions or attitude, please discuss this with the manager after class.
• Maintain a respectful distance from the teacher and avoid physical contact.
• Follow an appropriate dress code: leggings and revealing clothing are not allowed.
• Maintain personal hygiene: brushing your teeth after meals and using deodorant when necessary.
• Excessive perfume can be offensive to others.

PENALTIES; AT SCHOOL

• WRITTEN WARNING: Regardless of whether the violation occurs in the dormitory or the school, ACCUMULATING 3 WRITTEN WARNINGS WILL RESULT IN EXPULSION.
• EXPULSION: If public order or the values of the school are seriously compromised, A SINGLE VIOLATION WILL RESULT IN EXPULSION.
• In the event of expulsion, there will be no refund for the remaining period of study.

Exceptions to Mobile Phone Usage in The Classroom: (1) Cases where you need to respond to important messages, such as those regarding business or health. (2) Cases where an English dictionary must be used due to a significantly low level of English proficiency (101+ or lower)

DORMITORY & LIFE

The following contains information regarding dormitory life. If you are staying in a hotel, please refer to the Off-Campus Hotel Guidelines.

CHECK-IN & OUT

The following is regarding dormitory check-in and check-out procedures:

• Saturday/Sunday check-ins: In the case of checking in on Saturday or Sunday (airport arrival and dormitory check-in), regular classes begin on Monday morning, and check-out is at 13:00 ON SATURDAY.
• For weekday check-ins: A week is considered ‘6 NIGHTS AND 7 DAYS OF REGULAR CLASSES, ‘and check-out is
• possible after completing regular classes on the last day.
  • For example, if a student checks in on Thursday and starts regular classes on Friday, check-out will be at 17:00, the time when Thursday ‘ s classes end.

CURFEW

• When going out, please leave your student ID at the Guard House and retrieve it upon your return. Please record the exact time of entry and exit.
• Outing restrictions for Sparta students: Students in the Sparta Course (Intensive ESL, IELTS) are restricted from going out on weekdays. However, short outings to places like 7-Eleven or Nepo Mall are permitted with the administrator ‘ s approval. Note: Must return within 1 hour and 30 minutes.
• CURFEW: All students must observe the curfew hours below.
  • SUNDAY TO THURSDAY: 22:00.
  • FRIDAY, SATURDAY, AND NIGHTS BEFORE HOLIDAYS: 01:00.

MEAL TIMES

• Students should arrive at the dining hall before 12:20 PM for lunch and before 6:20 PM for dinner.
• FOR THOSE SUFFERING FROM TRAVELER’S DIARRHEA: Although mineral water dispensers are available for free use at our school, we recommend purchasing bottled mineral water at a supermarket for those with sensitive stomachs who experience diarrhea when the water changes while traveling abroad.

COOKING IN DESIGNATED AREAS

• Cooking is permitted only in designated areas: The Cooking Area (dining hall) and the Dormitory Lounge (Dormitory 3 – opening late 2026) are open 24 hours a day for cooking.
• Confiscation of Cooking Appliances: Cooking is prohibited in the room; therefore, if cooking appliances are found in the room, they may be confiscated without notice. Confiscated items will be returned upon graduation.

ELECTRICITY

• In addition to the basic electricity charges included in the local fees, you are required to pay additional electricity charges every week. The Admin Office updates your room’s meter readings and electricity bill weekly, so please check them regularly.
• Electricity is expensive in the Philippines. Please turn off all electrical appliances when leaving the room, and set the air conditioner to 27–28°C when sleeping.

LAUNDRY

• Paid Laundry: Laundry is handled by a verified professional laundry service. You may drop off and pick up your laundry in front of the Admin Office. Please do not include shoes, dolls, items requiring dry cleaning, or expensive or personally valuable clothing. These should be cleaned separately on your own.
• Free Self-Service Laundry: You may do your laundry in the dormitory lounge. Please bring your own detergent.

CLEANING, BEDDING CHANGE

• Room cleaning is conducted twice a week, and can also be arranged upon request. Shower drains are cleaned daily.
• Cleaning is carried out according to the schedule below.
  • On Mondays and Wednesdays, room cleaning on the 1st floor of Dormitory 2 and Dormitory 1.
  • On Tuesdays and Thursdays, room cleaning on the 2nd floor of Dormitory 2 and Dormitory 3.
• Bedding, including bed sheets, pillowcases, and blankets, is replaced once every week. Replacements can also be provided at any time upon request.

SHUTTLE SERVICE

The shuttle service operates free of charge and is as follows:

• Monday to Friday: Nepo Mall, departing from the school at 17:05.
• Saturday: SM Clark, departing from the school at 13:00.

EMERGENCY AND SAFETY

• IF YOU NEED TO GO TO THE HOSPITAL AT NIGHT, PLEASE ASK THE SECURITY GUARD TO CALL A DRIVER OR MANAGER.
• In the event of a fire, please use a nearby fire extinguisher immediately, even for a small flame, as fire can spread quickly. You will not be charged for any property damage resulting from the use of a fire extinguisher.
• If you notice anything on the premises that could pose a safety risk—such as exposed rebar, damaged property, or electrical wires—please report it to the Admin Office immediately.

SAFETY-THREATENING BEHAVIORS

The following are behaviors that frequently occur on the premises. We urge you to never engage in them for your own safety.

• Using the swimming pool after drinking alcohol.
• Failing to wear a mask when you have a cold or other contagious illness: Your mask is for the sake of others. Please wear a mask if you have a cold or a similar condition. You can request a mask at the Admin Office.
• Individuals with chronic illnesses who fail to take their prescribed medication: Individuals with chronic conditions such as heart or respiratory issues who do not take medication because they feel fine, but then suddenly experience deterioration in their physical condition.

DORMITORY ETIQUETTE

• You must not engage in any behavior that disrupts the studies or peaceful living environment of your roommate or others.
• ABSOLUTE SILENCE IS REQUIRED AFTER 22:00. Please avoid any activities that may cause noise, such as phone calls, conversations, or using a hairdryer. You must also not enter other rooms after 22:00.
• Respect your roommate’s belongings. Do not use or move their personal items, even if they seem small or unimportant, such as towels, pencils, or batteries, as people may be sensitive about their possessions.
• Respect your roommate’s personal space, including their desk, shelves, and closet. Make sure your belongings do not intrude on their areas.
• Maintain good personal hygiene. For the comfort of your roommates and others, shower daily, brush your teeth, and use deodorant.
• Do not enter or approach the room of a student of the opposite gender.
• Do not leave valuables or cash unattended in your room. Always carry jewelry with you. If you have cash of $300 or more, you may use the safe at the Admin Office.
• Please smoke only in designated areas.
• THE SWIMMING POOL IS AVAILABLE ONLY UNTIL 21:00.
• Running near the swimming pool or diving into it is strictly prohibited due to the risk of serious injury from shallow water. If the pool needs to be completely drained because of littering or damage, you may be required to pay for the costs.
• Food delivery vehicles or motorcycles are not permitted to enter the main gate. Please come to the main gate to pick up your food

PENALTIES; IN THE DORMITORY

• WRITTEN WARNING: Regardless of whether the violation occurs in the dormitory or the school, ACCUMULATING 3 WRITTEN WARNINGS WILL RESULT IN EXPULSION.
• EXPULSION: If public order or the values of the school are seriously compromised, A SINGLE VIOLATION WILL RESULT IN EXPULSION.
• In the event of expulsion, there will be no refund for the remaining period of study

GOING OUT & TRAVEL

GRAB/TRICYCLE USAGE

• Our school’ s main gate is a tricycle terminal, and tricycles are stationed there until 7:00 PM. Please never call them loudly, and agree on the fare to your destination before boarding.
• If you use GRAB, please search for ‘CIP ENGLISH’ when returning to school from an outing. (School Address: Block 37, Lots 18 & 19, Camia St, Cutcut, Angeles City, Pampanga).

SAFETY NOTES

• When going out, carry only one credit card and the cash you plan to use that day.
• Always carry a copy of your passport, your student ID, and the school manager’s phone number.
• TO PREVENT THEFT, KEEP YOUR BAG IN FRONT OF YOU AT ALL TIMES. AVOID USING YOUR MOBILE PHONE OR OPENING YOUR WALLET IN PUBLIC OR ON THE STREET.
• If you are robbed, do not resist physically. Please focus on protecting yourself.
• FOOD SAFETY TIPS: Avoid eating street food, as meat freshness may be poor and can cause stomach upset. Also, avoid seafood such as fish and shrimp at inexpensive restaurants.
• DO NOT ACCEPT FOOD OR DRINKS FROM STRANGERS, even if they seem friendly, as many serious incidents start this way.
• Disputes often happen in clubs or bars. Always agree on prices before ordering and pay the agreed amount in advance to avoid arguments later.
• If a dispute arises, try to resolve it calmly with a smile. Without proof of innocence, escalation can put you at a disadvantage if authorities get involved.
• Avoid marijuana and online gambling. Both are illegal in the Philippines and may have serious legal consequences.
• Do not engage in prostitution or similar activities—they are often scams and extremely risky.
• When booking travel packages or renting a car, avoid choosing overly cheap options, as they may pose safety risks.
• If you plan to travel or stay out overnight, notify the Admin Office at least 24 hours in advance and submit the required documents.

GRADUATION, EXTENSION

EXTENSION

• To apply for an extension, please inquire with the manager regarding availability and apply through the agent you originally registered with.
• Please apply for the extension by 2 weeks prior to your scheduled graduation date. However, as June, July,
• August, December, and January are peak seasons, it is recommended that you hurry.
• If your study period exceeds 12 weeks, please consider changing your course. This is effective in terms of academic motivation.

THINGS TO CHECK UPON GRADUATION

• Dormitory Deposit: Returned 1–2 days before graduation. Electricity charges will be deducted from the deposit.
• Passport: Check the validity of your visa extension stamp (or sticker) and confirm there are no issues with your return date.
• If you are planning to move to another school after graduation, it is advisable to extend your Visa here in advance for the 1 month at the other school. st
• ECC (Emigration Clearance Certificate): If your total stay in the Philippines exceeds 6 months, you must apply for an ECC at the Immigration Office. The application should be completed at least one week before graduation.
• If your return flight is in the evening, you may leave your luggage at the office or dining hall to pass the time.
• If you need to overstay due to personal reasons, you must pay an additional fee.
• Baggage Weight: Your luggage may be heavier than expected. Please check it using the scale in the dining hall. 
Note: Some airlines require that you carry batteries personally. Therefore, do not put batteries in your checked baggage. Please be aware that violating this rule may result in being denied boarding.
• Airport Sending Service: If you wish to use a school vehicle, request it at the office at least 48 hours in advance. If you prefer to use Grab, leave at least one hour earlier than your scheduled departure, as availability may vary.

COMPENSATION FOR DAMAGE

• If there are lost keys or damaged furniture, compensation will be charged.
• In particular, if contaminants (feces) were put into the swimming pool, you must compensate for the cost of
• replacing the entire pool water.

RESPONSIBILITY FOR SAFETY

• You are primarily responsible for your own safety both on and off campus. WE CLEARLY STATE THAT THE SCHOOL BEARS NO RESPONSIBILITY OR COMPENSATION FOR ANY INCIDENTS OR ACCIDENTS THAT OCCUR, ESPECIALLY DURING OUTINGS OR TRAVEL.
• Please be careful to avoid safety accidents when going out or traveling. In particular, never rent or ride a motorcycle. We hope you do not choose cheap travel packages, and you must consider whether there are sufficient safety personnel for water sports.
• THE SCHOOL ASSUMES NO RESPONSIBILITY FOR DAMAGES CAUSED BY INDIVIDUAL NEGLIGENCE OR NATURAL DISASTERS, EVEN WITHIN THE CAMPUS PREMISES.
• If you have heart disease, diabetes, or another chronic illness, you must notify the school before admission.
• The school may be held responsible for any accidents caused by issues with campus facilities or hazardous materials. If you find anything that may pose a safety hazard in the campus, please notify the manager.

CLAIMS & COMMUNICATION

REQUESTS FOR MAINTENANCE

In case of a serious or urgent issue, please contact the manager immediately. For example, in the following cases:

• Facility Repair: If you experience any inconvenience due to broken or malfunctioning room equipment, or any
• other issues, please notify the Admin Office. We aim to resolve this within 24 hours of receipt.
• Other Claims: You may make various requests regarding non-facility matters. Please contact your manager or
• the Admin Office regarding this.

COMMUNICATION WITH THE MANAGEMENT

• Your manager is always ready to support you. However, unless it is an emergency, please contact the manager only during working hours (Mon-Fri, 08:00-17:00).
• We will provide you with the manager ‘ s messenger and other contact methods individually. Or see the bottom of this file.
• Confidential Consultation: If you have concerns, stress, or personal matters that require privacy, you may schedule a one-on-one meeting with the manager. All consultation details will remain strictly confidential.

PROMPT NOTIFICATION

• Biased or sexually harassing behavior by teachers/staff.
• When a teacher ‘ s qualifications are deemed questionable.
• Physical contact occurring during class.
• Fights or similar incidents.
• When you need to go to the hospital urgently due to illness.

JUNIOR SPECIAL RULES (SINGLE UNDER 18)

As the school considers the age of 19 as adulthood, strict management rules are in place for JUNIORS AGED 18 OR YOUNGER STAYING ALONE WITHOUT A GUARDIAN. The details are as follows:

• Curfew hours are subject to change or restrictions.
• Unaccompanied outings are not permitted. Outings are allowed only when accompanied by a staff or teacher.
• Moving to or staying in other rooms is prohibited from 21:00 onwards.
• Possession of alcohol or tobacco is grounds for expulsion.
• Accommodation must be shared with staff or teachers.
• A ‘Memorandum of Understanding ‘ must be signed between the school and the guardian (parent). This document outlines the regulations and corresponding penalties, liability provisions related to safety and injuries, additional fees and expenses, and other important terms and conditions.

REFUND, NATURAL DISASTERS

REFUND POLICY

In case of cancellation after arrival at school, refunds are determined as follows.

• If the remaining study period is 4 WEEKS OR LESS, NO REFUND WILL BE GIVEN.
• If the remaining study period is 5 WEEKS OR MORE, 50% OF THE REMAINING PERIOD WILL BE REFUNDED. However, the admission fee and any applicable benefits or promotional discounts will be deducted additionally.
• Separate policies may apply to local expenses (such as textbook fees, visa extension fees, etc.) and hotel fees (for hotel users).

FULL REFUND GUARANTEE

• Basic Conditions for Eligibility for this Campaign.
  • To be eligible for this campaign, THE STUDENT MUST APPLY WITHIN 4 WEEKS OF ARRIVING AT THE SCHOOL. After that, the student must follow the school’ s refund policy.
  • This campaign is for those who have registered for 4 WEEKS OR MORE.
  • To be eligible for this campaign, the student must register through the school’ s official agent.
• Cases where this campaign is NOT APPLICABLE
  • Those who do not meet the above conditions.
  • Those who applied for the IELTS Guarantee course.
  • Those who applied for family, junior, and camp-related courses.
  • Those who have registered for accommodation (dormitory or hotel) only without classes.
  • Those registered through the representative office. (Students from Middle Eastern countries are not eligible for this campaign).

IN THE EVENT OF NATURAL DISASTERS

• If the student’ s scheduled start date is delayed due to airline-related issues, the school shall not be held responsible for, nor provide compensation for, any resulting inconvenience, losses, or disadvantages.
• If the school is temporarily closed due to government directives or natural disasters such as earthquakes, volcanic eruptions, or pandemics, no refunds will be issued. However, if the school resumes operations in the future, students may re-enroll for the remaining study period.